{"id":9,"date":"2022-12-09T20:38:34","date_gmt":"2022-12-09T20:38:34","guid":{"rendered":"http:\/\/zodiac-lab.com\/?page_id=9"},"modified":"2026-02-27T09:18:07","modified_gmt":"2026-02-27T09:18:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zodiac-lab.com\/de\/refund_returns\/","title":{"rendered":"Erstattungspolitik"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-29d9f5b elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"29d9f5b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c21c33\" data-id=\"7c21c33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-9038d7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9038d7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0e56ee\" data-id=\"c0e56ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e87c2d7 elementor-widget elementor-widget-heading\" data-id=\"e87c2d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erstattungspolitik<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-2bb2830 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bb2830\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c1f8ae\" data-id=\"1c1f8ae\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf76b95 policy elementor-widget elementor-widget-text-editor\" data-id=\"cf76b95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400;\">\u00dcbersicht<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wir sch\u00e4tzen Ihre Entscheidung f\u00fcr eine Partnerschaft mit <\/span><span style=\"font-weight: 400;\">Stella Fortuna GmbH<\/span><span style=\"font-weight: 400;\">, registriert unter <\/span><span style=\"font-weight: 400;\">2nd Floor College House, 17 King Edwards Road, Ruislip, London, Vereinigtes K\u00f6nigreich, HA4 7AE<\/span><span style=\"font-weight: 400;\">mit seiner Registrierungsnummer <\/span><span style=\"font-weight: 400;\">16311548<\/span><span style=\"font-weight: 400;\">, erreichbar unter <\/span><a href=\"https:\/\/zodiac-lab.com\/de\/\"><span style=\"font-weight: 400;\">https:\/\/zodiac-lab.com\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">W\u00e4hrend wir uns bem\u00fchen, unvergleichliche Dienstleistungen zu erbringen, pflegen wir eine <\/span><b>strikte R\u00fcckerstattungsverbotspolitik<\/b><span style=\"font-weight: 400;\"> f\u00fcr alle \u00fcber unsere Website erworbenen Dienstleistungen und Produkte. Sobald eine Transaktion abgeschlossen ist, gilt sie als vollst\u00e4ndig und kann nicht zur\u00fcckerstattet werden.<\/span><\/li><\/ol><h2><span style=\"font-weight: 400;\">Rolle und Pflichten des Kunden<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Als gesch\u00e4tzter Kunde ist Ihre fundierte Entscheidungsfindung von entscheidender Bedeutung. Wir fordern alle Kunden dazu auf:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pr\u00fcfen Sie vor dem Kauf sorgf\u00e4ltig die Leistungsbeschreibungen, Preise und Bedingungen.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wenden Sie sich an unser Support-Team, wenn Sie Fragen haben, bevor Sie eine Transaktion abschlie\u00dfen.<\/span><\/li><\/ul><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indem Sie einen Kauf abschlie\u00dfen, erkennen Sie die volle Verantwortung f\u00fcr Ihre Entscheidung an und akzeptieren die Bedingungen dieser R\u00fcckerstattungsrichtlinie.<\/span><\/li><\/ol><h2><span style=\"font-weight: 400;\">Besondere Bedingungen f\u00fcr den Anspruch auf Erstattung<\/span><\/h2><p><span style=\"font-weight: 400;\">Obwohl unsere Richtlinie im Allgemeinen keine R\u00fcckerstattung vorsieht, k\u00f6nnen wir in den folgenden seltenen und au\u00dfergew\u00f6hnlichen F\u00e4llen R\u00fcckerstattungsantr\u00e4ge ber\u00fccksichtigen:<\/span><\/p><ul><li aria-level=\"1\"><b>Irrt\u00fcmliche Zahlungen: <\/b><span style=\"font-weight: 400;\">Versehentliche oder doppelte Zahlungen, die auf einen technischen oder Benutzerfehler zur\u00fcckzuf\u00fchren sind.<\/span><\/li><li aria-level=\"1\"><b>Falscher Zahlungsbetrag: <\/b><span style=\"font-weight: 400;\">Situationen, in denen Ihnen aufgrund eines technischen Fehlers oder eines Schreibfehlers unsererseits ein falscher Betrag berechnet wurde.<\/span><\/li><li aria-level=\"1\"><b>Zahlung unter Verwendung falscher Angaben: <\/b><span style=\"font-weight: 400;\">Wenn der Nachweis erbracht wird, dass eine Zahlung unter Verwendung falscher Zahlungsdaten erfolgt ist, was zu einer fehlgeschlagenen oder unvollst\u00e4ndigen Transaktion gef\u00fchrt hat.<\/span><\/li><li aria-level=\"1\"><b>Nichtlieferung einer Dienstleistung oder eines Produkts: <\/b><span style=\"font-weight: 400;\">F\u00e4lle, in denen die gekaufte Dienstleistung oder das gekaufte Produkt aufgrund von Faktoren, die im Einflussbereich von Marketifire liegen, nicht wie beschrieben geliefert wird.<\/span><\/li><\/ul><h2><span style=\"font-weight: 400;\">Wie Sie eine R\u00fcckerstattung beantragen<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wenn Sie der Meinung sind, dass auf Ihren Fall die oben genannten au\u00dfergew\u00f6hnlichen Umst\u00e4nde zutreffen, senden Sie bitte einen Erstattungsantrag an unser Support-Team.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Um eine gr\u00fcndliche Pr\u00fcfung zu gew\u00e4hrleisten, sollten Sie Ihrem Antrag die folgenden Angaben beif\u00fcgen:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vollst\u00e4ndiger Name:<\/b><span style=\"font-weight: 400;\"> Ihr Name, wie er bei der Transaktion angegeben wurde.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-Mail Adresse:<\/b><span style=\"font-weight: 400;\"> Die f\u00fcr den Kauf verwendete E-Mail-Adresse.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Datum der Transaktion:<\/b><span style=\"font-weight: 400;\"> Das Datum der Zahlung.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transaktions-ID oder Quittung:<\/b><span style=\"font-weight: 400;\"> Zahlungsnachweis.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ausf\u00fchrliche Erl\u00e4uterung:<\/b><span style=\"font-weight: 400;\"> Eine klare und detaillierte Erkl\u00e4rung des Problems.<\/span><\/li><\/ul><h2><span style=\"font-weight: 400;\">Senden Sie Ihre Anfrage per E-Mail oder Kontaktformular<\/span><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"mailto:info@zodiac-lab.com\"><span style=\"font-weight: 400;\">info@zodiac-lab.com<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zodiac-lab.com\/de\/contacts\/\"><span style=\"font-weight: 400;\">https:\/\/zodiac-lab.com\/contacts\/<\/span><\/a><\/li><\/ul><p><span style=\"font-weight: 400;\">Wir ermutigen Sie, so viele Details wie m\u00f6glich anzugeben, um den \u00dcberpr\u00fcfungsprozess zu beschleunigen.<\/span><\/p><h2><span style=\"font-weight: 400;\">Erstattungsbewertung und Entscheidungsprozess<\/span><\/h2><p><span style=\"font-weight: 400;\">Nach Erhalt Ihres Erstattungsantrags wird das Zodiac Lab:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">F\u00fchren Sie eine gr\u00fcndliche \u00dcberpr\u00fcfung der bereitgestellten Informationen durch.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pr\u00fcfen Sie die G\u00fcltigkeit des Anspruchs auf der Grundlage der in dieser Richtlinie dargelegten Umst\u00e4nde.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Beantworten Sie Ihre Anfrage innerhalb von <\/span><b>7 Arbeitstage<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h2><span style=\"font-weight: 400;\">Benachrichtigung \u00fcber die Erstattungsentscheidung<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unsere Entscheidung \u00fcber den Erstattungsantrag wird Ihnen per E-Mail mitgeteilt.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Die Entscheidungen sind endg\u00fcltig und werden nach unseren Grunds\u00e4tzen und unter Ber\u00fccksichtigung der jeweiligen Umst\u00e4nde getroffen.<\/span><\/li><\/ol><h2><span style=\"font-weight: 400;\">M\u00f6glichkeiten, uns zu erreichen<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unser Kundenserviceteam steht Ihnen bei allen Fragen und Anliegen zu dieser Richtlinie zur Verf\u00fcgung.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sollten Sie Fragen oder Bedenken bez\u00fcglich dieser R\u00fcckerstattungsrichtlinie haben, k\u00f6nnen Sie uns gerne kontaktieren:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"mailto:info@zodiac-lab.com\"><span style=\"font-weight: 400;\">info@zodiac-lab.com<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"tel:+447400451984\"><span style=\"font-weight: 400;\">+447400451984<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/zodiac-lab.com\/de\/contacts\/\"><span style=\"font-weight: 400;\">https:\/\/zodiac-lab.com\/contacts\/<\/span><\/a><\/li><\/ul><h2><span style=\"font-weight: 400;\">Politische Aktualisierungen<\/span><\/h2><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diese Erstattungsrichtlinie wird regelm\u00e4\u00dfig aktualisiert oder ge\u00e4ndert.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Die \u00c4nderungen werden sofort nach ihrer Ver\u00f6ffentlichung auf dieser Seite wirksam.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wir empfehlen Ihnen, diese Richtlinie regelm\u00e4\u00dfig zu lesen, um sich \u00fcber eventuelle Aktualisierungen zu informieren.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Overview We value your decision to partner with Stella Fortuna Ltd, registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, with its registration number 16311548, accessible at https:\/\/zodiac-lab.com\/. 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